Claire develops results-oriented and delightful user experiences for mobile and desktop websites and software applications. Her work is based on the knowledge and experience gained over more than two decades in digital media.
March, 2021 - present
User Experience GENERALIST
Sparkbox
As part of this agency’s front end design team, work with a wide variety of clients on web site and web and mobile application projects
Perform user research and testing
Develop content strategies, wireframes, and prototypes
Work directly with agency clients to understand stakeholder needs and present concepts, strategies, and deliverables
Serve on the agency’s Accessibility Task Force
April, 2019 - September, 2019
User Experience Designer
Becton - Dickinson Diagnostic Solutions
Developed wireframes and user flows for a complex software application designed to be used within microbiology labs
Supported the larger Agile team on tight deadlines as part of a global, lean UX team
Conducted a large heuristic review of the existing application and developed on-time and on-budget plans for improvement
Conducted user and competitive research to help bring best practices to a company previously focused on hardware, not software
January, 2018 - April, 2019
User Experience Designer/Researcher
General Dynamics Information Technology
Worked as the user experience expert on GDIT’s multi-year, multimillion-dollar contract to provide education and training to all Department of Defense and federal law enforcement agency personnel, including U.S. Cyber Command
Improved the user experience for our students during enrollment, while taking courses, through to their continuing professional education
Created wireframes and user flows for the Academy’s learning management systems, public website, student portal, and internal operational systems
Developed and implemented user research protocols which complied with classified security requirements
Implemented site and application analytics, set benchmarks, and developed reporting dashboards
Conducted content audits and assessments and recommended and wrote new content and calls to action for Academy digital properties
Worked successfully with multiple stakeholders, including application developers, graphic and multimedia designers, instructional designers and instructors, and contract and client leadership
Worked to implement Agile methodology within the services group
This position required a security clearance.
September, 2016 - July, 2017
User Experience Researcher/Designer
Pearson Education
Designed, administered, and analyzed qualitative and quantitative user studies as part of the UX and Product Development teams
Worked with multiple stakeholders in an Agile development environment
Evaluated products for integration into enterprise systems
Supported the design team by developing sitemaps, creating wireframes, and prototypes
Guided UX team on 508 compliance and accessible design standards
Was UX Lead for the company’s winning team in the 2016 annual Hackathon
April, 2013 - September, 2016
INDEPENDENT CONSULTANT
Clients included BUNN Coffee, University of Baltimore, University of Massachusetts Memorial Health System, Havas Group, and Moen, among others
Advised clients on user experience, content strategy, and information architecture for websites and mobile applications
Developed strategic partnerships with other small firms in order to provide breadth and depth of services to smaller clients
December, 201 - April, 2013
SENIOR DIGITAL STRATEGIST
r2integrated
Created the processes that would become the company’s standard set of strategy deliverables
Guided interdisciplinary team of account managers, designers, and developers on websites, marketing campaigns, mobile applications and sites, and custom applications
Developed information architectures, business requirements, wireframes, and interactive prototypes which served as a blueprint for each project’s user experience, content, and messaging
Contributed domain insight to new business team and assisted in proposal development and in new business pitches